Social Styles

Overview

This course teaches delegates how to build better relationships with their customers and colleagues by modifying their behaviour according to different social styles. As a partner company of Wilson Learning we use their profiling service to identify the social styles of each of the delegates before the course.

Target Audience

Individuals who would like to build better relationships with clients and colleagues.

Outcomes

To understand own Social Style
To recognise the four Social Styles – verbal and non-verbal behaviours
To adapt Social Style to that of the customer
To build rapport & trust quickly
To develop stronger relationships
To become versatile

Course Contents

The Social Styles Matrix
Identification of social styles
Modification of own social style
Client social styles workshop
Customised role plays to practice social style interactions
Social styles under pressure